Shipping policy
SHIPPING POLICY
The Silstat Nails online store is operated by Jiaxing Eternity Import & Export Co., Ltd. We carefully prepare and package every order to help ensure that your products arrive safely and in good condition.
Please review this Shipping Policy before placing an order.
SHIPPING DESTINATIONS
We currently ship orders from China to customers within the United States.
At this time, we do not offer shipping to destinations outside the United States. The shipping destinations currently available will be displayed during checkout.
ORDER PROCESSING
In-stock sets are typically processed within 1–3 business days before shipment.
If a selected size is sold out, it will be handcrafted to order. Please allow 7–14 business days for crafting before shipment.
Crafting time and shipping transit time are separate. Orders containing both in-stock and made-to-order sets will usually ship together after all items are ready.
Business days are Monday through Friday, excluding public holidays.
Processing may take slightly longer during new collection launches, promotional events, peak shopping periods, or public holidays. If a significant processing delay affects your order, we will attempt to notify you using the email address provided at checkout.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
ESTIMATED DELIVERY TIME
Standard delivery to the United States typically takes approximately 7–10 business days after an order has been processed and dispatched.
The total time from order placement to delivery depends on whether the selected size is in stock or made to order. Please add the applicable processing or crafting time above to the estimated shipping transit time.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
SHIPPING RATES
We offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $69 or more.
For U.S. orders with a merchandise subtotal below $69, a flat standard shipping fee of $4.99 applies.
Free-shipping eligibility and any applicable shipping charge will be clearly displayed at checkout before payment. The amount displayed during checkout will apply to the order.
CUSTOMS, DUTIES, AND IMPORT FEES
Silstat Nails covers applicable customs duties and import fees associated with shipping orders from China to the United States.
Customers will not be required to pay additional customs duties or import fees upon delivery.
ORDER TRACKING
After your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–3 business days after shipment for tracking information to become available or update in the carrier’s tracking system.
If your tracking information has not updated after this period, please contact us and include your order number.
DELIVERY DELAYS
Shipping delays may occasionally occur because of customs processing, carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If your package appears delayed, please first review the latest tracking information provided by the shipping carrier.
If you still require assistance, contact us with your order number. We will help review the available tracking information and, when appropriate, contact the relevant carrier.
We cannot guarantee a specific delivery date, but we will provide reasonable assistance when an order is significantly delayed.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your full name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address before submitting an order.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an order is delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address, additional shipping charges may apply before the order can be reshipped, except where prohibited by applicable law.
RETURNED, REFUSED, OR UNCLAIMED PACKAGES
If a package is returned because it was refused, unclaimed, or could not be delivered, please contact us for assistance.
If reshipment is available, the customer may be responsible for an additional $4.99 shipping charge when the return resulted from an incorrect address, refusal, or failure to claim the package.
Customers will not be charged an additional shipping fee when the delivery issue was caused by Silstat Nails or its fulfillment process.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
• Confirm that the shipping address on your order is correct.
• Check around the delivery location, including entrances, mail areas, and other safe locations.
• Ask household members, neighbors, or building management whether they accepted the package.
• Contact the shipping carrier for additional delivery information.
If the package still cannot be located after completing these steps, contact us with your order number and tracking number. We will review the available delivery information and assist with the next steps.
A package marked as delivered is not automatically considered lost. Each claim will be reviewed using the available tracking and delivery information.
LOST PACKAGES
If tracking information indicates that a package may be lost in transit, please contact us within 14 days after the estimated delivery date.
We will review the tracking information and, when appropriate, contact the shipping carrier.
If the package is confirmed lost in transit, we will offer a replacement or refund at no additional cost, in accordance with our Return & Refund Policy.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged or you receive an incorrect product, please contact us within 14 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
Damaged and incorrect items will be handled in accordance with our Return & Refund Policy:
https://silstatnails.com/policies/refund-policy
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
Once a package has been transferred to the shipping carrier, we may be unable to change or redirect its delivery address.
CONTACT INFORMATION
The Silstat Nails online store is operated by Jiaxing Eternity Import & Export Co., Ltd.
For shipping or order-related questions, contact us using the following information:
Email: silstatnails@gmail.com
Phone: +86 132 2100 8192
Contact page: https://silstatnails.com/pages/contact-us
Website: https://silstatnails.com
When contacting us, please include your order number so that we can assist you efficiently.