Returns & Exchanges
We want every Silstat Nails experience to feel beautiful and effortless. Please review our policy below before placing your order.
Returns & Exchanges
Due to the personal and hygienic nature of press-on nails, we are unable to accept returns or exchanges once an order has been delivered.
We kindly ask that you carefully review your order details before purchasing, including the nail style, size, and quantity.
Order Issues
We understand that mistakes or delivery issues can occasionally happen. If your order arrives damaged, you receive the wrong style, or your package is confirmed lost in transit, please contact us within 14 days of delivery.
We will be happy to review the issue and, when applicable, offer a replacement or refund at no additional cost.
Damaged Items
If your press-on nails arrive damaged, please contact us within 14 days of delivery and provide clear photos of the damaged items and packaging.
Once we confirm the issue, we will arrange a replacement for you.
Incorrect Item
If you receive a different style from the one you ordered, please contact us within 14 days of delivery.
Please include a photo of the item you received along with your order number. Once confirmed, we will arrange the correct replacement for you.
Lost Packages
If your package is confirmed to be lost in transit, please contact us within 14 days of the expected delivery date.
We will review the tracking information and, if the package is confirmed lost, offer a replacement or refund.
What Is Not Eligible for Replacement
Unfortunately, we are unable to offer returns, exchanges, or replacements for:
• Change of mind
• Personal preference
• Incorrect size selection
• Incorrect application or removal
• Normal wear and tear
• Damage caused after delivery
• Items that have been worn or used
For Hygiene & Quality
Because our press-on nails are personal-use beauty products, we take hygiene and product quality seriously. For this reason, we cannot accept returned or previously used nail sets.
We appreciate your understanding and support of our small business.
Need Help?
If you have an issue with your order, please contact us within 14 days and include your order number along with photos when applicable.
Our team will be happy to review your request and help you with the next steps.